Responsible Gaming
Introduction
At True Fortune Casino, we believe that gambling should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While we strive to provide an enjoyable gaming experience, it's important to recognise that casino games are games of chance with a built-in house edge.
Please gamble responsibly and within your means. Only spend money you can afford to lose, and never gamble with money needed for essentials like rent, bills, or food.
Age Verification
In the United Kingdom, you must be 18 years of age or older to access and use True Fortune Casino. We take age verification seriously and conduct rigorous checks to ensure all players meet the legal age requirement.
If you are under 18, please do not attempt to register or play. If you suspect someone underage is using our site, please contact us immediately.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone else, it may be time to seek help:
- Chasing Losses: Trying to recover lost money by gambling more
- Increasing Stakes: Needing to gamble with larger amounts to achieve the same excitement
- Hiding Gambling: Concealing the extent of your gambling from friends or family
- Loss of Control: Gambling longer or with more money than intended
- Neglecting Responsibilities: Missing work, education, or family commitments due to gambling
- Financial Problems: Using credit, loans, or borrowing to fund gambling
- Withdrawal Symptoms: Feeling anxious or irritable when not gambling
- Failed Attempts to Stop: Repeatedly trying and failing to reduce or quit gambling
- Mood Changes: Using gambling to escape stress, anxiety, depression, or other negative feelings
- Relationship Strain: Arguments with loved ones about gambling habits or money
If you identify with any of these warning signs, please reach out for support.
Self-Help Tools & Features
True Fortune Casino provides several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you're willing to deposit over a daily, weekly, or monthly period
- Loss Limits: Set a maximum amount you're willing to lose during a specified timeframe
- Reality Checks: Receive pop-up notifications at regular intervals reminding you how long you've been playing and how much you've wagered
- Time-Out/Cool-Off Period: Take a break from gambling for a set period (hours or days) without permanently closing your account
- Self-Exclusion: Permanently or temporarily exclude yourself from accessing True Fortune Casino and other participating UK operators via GamStop
To access these tools, log into your account and visit the Responsible Gaming settings. If you need assistance, our support team is available 24/7.
Support Organisations & Resources
If you're struggling with gambling, help is available. The following organisations provide free, confidential support:
United Kingdom
- GamCare – Free counselling and support for problem gamblers
www.gamcare.org.uk
Helpline: 0808 8020 133 (free, confidential, 24/7) - GamStop – National self-exclusion scheme for online gambling
www.gamstop.co.uk - Gamblers Anonymous – Peer support meetings across the UK
www.gamblersanonymous.org.uk - National Problem Gambling Clinic – NHS specialised treatment service
Phone: 0203 314 8790
International Support
- Australia – Gambling Help Online
www.gamblinghelponline.org.au - Canada – Responsible Gambling Council
www.responsiblegambling.org - United States – National Council on Problem Gambling
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
www.bzga.de
If You Need Help
If you or someone you know is struggling with gambling, please seek help immediately. Problem gambling is treatable, and support is available.
You don't have to face this alone. Reach out to one of the organisations listed above – they are free, confidential, and staffed by trained professionals who understand what you're going through.
Remember: Asking for help is a sign of strength, not weakness.